SketchShe Branding Policies

Here you will find all of our company policies. By purchasing from SketchShe Branding you agree to our terms and conditions listed below. Please check back frequently as things on here may change quickly.

 

ARTWORK/APPROVAL

  • We can design for you, or you can provide your own art.
  • Customer Provided Artwork:
    • We abide by all copyright and trademark laws. We will not print trademarked or copyrighted artwork. SketchShe Branding will NOT be responsible for printing customer provided material that is copyrighted or trademarked art that is falsely portrayed as the customer's own.
    • Artwork will need to be sent in vector-based formats like .ai, .eps, .pdf, .svg! These do not usually incur extra fees. Please remember to convert text to curves/outlines or provide font files with the graphic. 
    • Design should be sized to the size it should be printed. 
    • Printing customer supplied artwork can only be as good as the artwork file. SketchShe will not be responsible for poor quality printing due to poor artwork. SketchShe is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we do not catch them all. If it is in your art file
    • We assume no liability for errors in customer provided artwork.. 
  • Artwork for Screen Print and Promo Items:
    • If your file is not print ready, no problem! Our artwork charges start at $50.00. This fee does not give you ownership of our in-house files. Additional fees will be charged for any and all files.
    • We DO NOT start on artwork until the deposit is given.
    • All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. SketchShe will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and additional expenses for which the client will be invoiced 
  • Artwork for Embroidery:
    • Artwork will need to be sent in a digitized format (.ofm or .dst) Design needs to be digitized specifically for your garment (example flats and caps are digitized differently. 
    • If your file is not digitized, no problem! To get your digitized file for caps and flats this starts at $35 This fee does not give you ownership of our in-house files. Additional Fees will be charged for any and all files released.
    • We DO NOT start on artwork until the deposit is given.

 

MINIMUMS

The main reason behind our minimum order is efficiency.

  • Minimum for Screen Print:
    • Generally the minimum starts at 24 items, with a max of 3 screens
    • Designs requiring additional screens will be quoted at a job by job basis as each logo and/or design is unique.   
    • Our bulk pricing is discounted in multiples of 24 garments per design.
    • If you would like various colors within your order we require 12 of each color
    • If the ink color must change there are additional charges required.
    • If we have to reformat your artwork/design for youth sizing, we require a minimum of 24 garments. Pricing is based on youth quantity.
  • Personal Items Brought in for Screen Print
    • MUST be brand new and not washed. We will not accept dirty garments!
    • Items brought in packaged will incur a $0.25 unpacking charge per item. If they need to be repackaged, there will be another $0.25 repackaging charge
  • Minimum for Embroidery:
  • Caps are sold in dozens only (12 caps) of the same style and color
  • Embroidery flats are 12 garments
  • Personal Items Brought in for Embroidery
    • MUST be brand new and unworn or washed. We will not accept dirty garments!
    • Items brought in packaged will incur a $0.25 unpacking charge per item. If they need to be repackaged, there will be another $0.25 repackaging charge
  • Minimum for Patches:
    • Most patch minimums are 100, please contact us for exact style
  • Promo Minimums:
    • Vary across the board

 

QUOTE

  • All Quotes:
    • Quotes are good for 30 days. A new quote will be required after 30 days

 

WHEN PLACING AN ORDER

This is the finalization of the entire process.

  • Screen Print and Embroidery requires half down payment (50%) or have the Purchase Order Number available. All other promo items are 100% down or must have Purchase Order Number available.
    • Payment must be received in order to be considered a submitted order and begin production. We accept cash, check, Visa, Mastercard, American Express, Discover, and PayPal. If you pay via credit card, a 3% credit card fee will be applied to orders over $200.00. The order balance is due at pickup or prior to shipping the order.
    • When taking group orders, SketchShe will only accept one transaction from one representative from the group. We will not accept multiple transactions from individuals.
  • Rush Fee
    • If you have a deadline for your order, it is very important that you let us know when placing your order. A rush fee may apply to orders needing a quicker turnaround.
    • +30% - 6 Days
    • +35% - 5 Days
    • +40% - 4 Days
    • +45% - 3 Days
    • +50% - 2 Days
    • Rush shipping may also apply
  • Approving invoice
    • Double check that all of the information for your order is correct (artwork, colors, fonts, shipping information, number of shirts,shirt color, etc.). It is the customer's responsibility to verify that all of the information on the invoice/artwork is correct. If an error has been found after your order has been approved, we will not be held liable for the cost associated with reprinting the order. We assume no liability for errors in designs approved by our customers. 
    • After the invoice is approved, no add-on items will be accepted. 
    • REFER TO OUR ADD ON AND REORDER CLAUSE

 

TURNAROUND TIME

  • Turnaround- How quickly you receive your order can vary based on several factors. Our production times are subject to change depending on our current workload and demand. During slower seasons, you may receive your order more promptly. During peak times, we may not be able to accept new orders.
    • Screen Print Turnaround:
      • Our usual turnaround time is 14 business days after payment (50% deposit or PO#). and all information for your order is approved. (invoice, artwork, colors, fonts, sizes, quantities, shipping information, etc.).
    • Promotional Turnaround:
      • Our usual turnaround time is 4 weeks after payment (50% deposit or PO#). and all information for your order is approved. (invoice, artwork, colors, fonts, sizes, quantities, shipping information, etc.).
    • Embroidery Turnaround:
      • Our usual turnaround time is 14 business days after payment (50% deposit or PO#). and all information for your order is approved. (invoice, artwork, colors, fonts, sizes, quantities, shipping information, etc.).

 

DEADLINE/POTENTIAL DELAYS

  • Deadline & Potential Delays:
    • If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply to orders needing a quicker turnaround.
    • After the invoice is approved, no add-on items will be accepted. All additional items must meet the minimum requirements for the garment and embellishment style/design. Refer to the Add-On and Reorder Clause.
    • Changing the art or specifics of the jobs may require a restart of turnaround time.
    • Delay in receipt of ANY of this info can/will result in production delays.
    • Delay in approval of mock ups can/will also result in production delays. Some printing styles (CMYK) and add-on services will add to the standard turnaround time. 
    • SketchShe Branding will not be responsible for missing deadlines because of weather conditions, power supply interruptions, vendor shortages and errors, shipping errors or acts of God. If we expect or foresee any problems coming, we’ll be sure to let you know and work with you to rectify it.

 

ADD-ON/REORDER

  • Add-On
    • Not cost effective or efficient. (we recommend reordering)
    • You cannot add to the order after production begins.
    • These items will incur additional fees
    • Your job will be placed on hold until all of the added items are received and the full job is in house ready to print.
  • Reorder
    • We understand that our minimum reorder quantity may raise questions, and we appreciate your curiosity. Allow us to shed some light on our policy.
    • The cost is subject to change from your previous order. 

Example: You ordered 100 shirts on your previous order (charged at 100 item rate) now you are reorder 24 items (charged at the 24 item rate).

 

EMBROIDERY SAMPLE

  • Let us know if you would like a stitchout prior to production. 
  • This is a stitch out on backing for quality and color purposes only.
  • Minimum of $25 job by job basis

 

PERSONAL ITEMS BROUGHT IN

  • Items brought in packaging will incur a $0.25 unpacking charge per item. If they need to be repackaged, there will be a $0.25 packaging charge per item
  • MUST be brand new and unworn or have been washed

 

SHIPPING

  • All shipping will be applied after the order is complete and boxed up.
    • You will receive shipping invoice or payment information at the end of the job.

 

CANCELLATION/RETURN OR REFUND

  • Refund or Return
    • We do not offer refunds or returns on custom orders. 
    • This includes any items that have already been printed. 
  • In the special case of a product defect.
    • We inspect each garment before and after we decorate for imperfections in the apparel. If there is a problem with the garment, we will send it back to our supplier, and they will issue a refund in which we will pass that refund along to the customer, unless we replace the item with the exact item. They generally will not accept items that have been used, so please inspect before you wash or wear the item.
  • Cancellation
    • We may be able to process a cancellation on blank and unprinted, unwashed items but there will be a restocking fee of up to 40% + shipping.
    • Any issues must be addressed during time of proof approval to prevent your order from going into production. At that point there will be no cancellation.

 

FINAL APPAREL COUNTS

  • We count garments before printing and after printing in sorting. We ask that you inspect and count the items you have ordered BEFORE you leave the store. This is to ensure that we can go through each item together to account for them. If you choose to not count the item before and leave, there is no way for us to verify that you have received or did not receive your full order. We are NOT able to replace any after they have left without counting.



 Updated 1/8/23